+44 (0)1264 513599 / +44 (0)7462 729774 info@bigskyriders.com

Privacy Policy

Big Sky Riders

 Privacy Policy

 

By visiting and using BigSkyRiders.com you are accepting the practices described.

 We are committed to safeguarding and preserving your privacy whether visiting our website or communicating with us electronically. This Privacy Policy explains how your personal information is processed and used in accordance with The EU General Data Protection Regulations (GDPR). We do not collect any personally identifiable information from visitors to our website unless they expressly opt-in to our services.

 

We collect information about you for three reasons:
  1. To process your booking
  2. To understand how, when and from where our website is accessed and how you use it, and make improvements accordingly.
  3. To tailor any future marketing to you that you may find of interest – where you have consented to be contacted for such purposes.

 

Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our newsletter or book a tour.

Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
 the IP address of the site that may have referred you; your IP address; the web page that you may have linked to us from, if any; the product identifier for version and make of browser (eg, Google Chrome); the operating system that you are using (eg, Mac, Windows, Android); search words or terms that are passed from a search engine (e.g. Google, Bing etc).

Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and any links to external pages you may have followed.

This information reveals nothing personal about you.

 

How this analytical data is used
  • Ensure that content from our website is presented in the most effective manner for you and for your computer.
  • Provide you with information or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • Allow you to participate in the interactive features on our website, where applicable.
  • Notify you about changes to our services
  • To meet our legal obligations and for establishing, exercising or defending our legal rights
  • To provide a high level of customer service including assisting with any of your enquiries and bookings.
  • To notify you of any security or data breach alerts and technical notices

 

What are cookies and why do we use them?

Cookies are small text files placed on a users device (computer, tablet, phone), which are used to collect user data. They cannot be used to identify you personally. We use cookies to track website usage. By understanding how visitors use our website we can make improvements. Cookies also allow the website to recognize when a user returns so that you don’t see that annoying pop-up every time you visit.

 

Third party cookies

Google Analytics sets first party cookies via a piece of JavaScript code which must be added to every page that site owners want to track. It sets four cookies automatically, and a fifth via opt-in (this relates to sharing information about your traffic with Google).

Globally and in the European Union member states Google sets the following cookies:

__utma Cookie
A persistent cookie – remains on a computer, unless it expires or the cookie cache is cleared. It tracks visitors. Metrics associated with the Google __utma cookie include: first visit (unique visit), last visit (returning visit). This also includes Days and Visits to purchase calculations which afford ecommerce websites with data intelligence around purchasing sales funnels.

__utmb Cookie & __utmc Cookie
These cookies work in tandem to calculate visit length. Google __utmb cookie demarks the exact arrival time, then Google __utmc registers the precise exit time of the user.

Because __utmb counts entrance visits, it is a session cookie, and expires at the end of the session, e.g. when the user leaves the page. A timestamp of 30 minutes must pass before Google cookie __utmc expires. Given__utmc cannot tell if a browser or website session ends. Therefore, if no new page view is recorded in 30 minutes the cookie is expired.

This is a standard ‘grace period’ in web analytics. Ominture and WebTrends among many others follow the same procedure.

 __utmz Cookie
Cookie __utmz monitors the HTTP Referrer and notes where a visitor arrived from, with the referrer siloed into type (Search engine (organic or cpc), direct, social and unaccounted). From the HTTP Referrer the   __utmz Cookie also registers, what keyword generated the visit plus geolocation data.

This cookie lasts six months. In tracking terms this Cookie is perhaps the most important as it will tell you about your traffic and help with conversion information such as what source / medium / keyword to attribute for a Goal Conversion.

__utmv Cookie
Google __utmv Cookie lasts “forever”. It is a persistant cookie. It is used for segmentation, data experimentation and the __utmv works hand in hand with the   __utmz cookie to improve cookie targeting capabilities.

Google Privacy Policy

 

Card Payments

Our card payment system is operated by https://stripe.com/gb.

We do not store any financial or sensitive information.

For more info see: Stripe Privacy Policy

 

External Links

BigSkyRiders.com may contain links to other websites of interest.  If you click on, or follow any links from my site to external websites, our Privacy Policy will no longer apply. We cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should carefully check the privacy statement of any such website.

Emails

We will occasionally email customers and those who have registered to our mailing list, company news that we think will be of interest to you. To unsubscribe from these emails you can follow the unsubscribe link on the email.

No Spam

Big Sky Riders will not send you email that you have not agreed to receive. If you are a member of our mailing list, you may be contacted with announcements, news, new tours, and new products or services.

With each email sent, you have the option of ‘unsubscribing’ from our mailing list at any time, thereby disabling any further such email communication from being sent.

NOTE: You cannot unsubscribe from transactional emails (eg. Booking or payment confirmations and any other information relating specifically to your booking)

Third Parties

We do not sell, trade or pass on any of your information other than to facilitate the booking of your chosen tour (eg. Ferry bookings)

Big Sky Riders will only disclose your personal information or any of its log file information when required by law or in the good-faith belief that such actions are necessary.

Changes to this Policy

Any changes to this Privacy Policy will be posted so that you are aware of the information that we collect, how we use it and under what circumstances we disclose it.