+44 (0)1264 513599 / +44 (0)7462 729774 info@bigskyriders.com

Booking Terms & Conditions

 

1. Tour Operator and the Contract

a) All motorcycle Adventure Tours (collectively defined as “Tour(s)”) are operated by Big Sky Riders Limited, 64 Millway Road, Andover, Hampshire, SP10 3AS, United Kingdom and whose registered office is Tearle & Carver Limited, Chandos House, School Lane, Buckingham, MK18 1HD, United Kingdom (“Big Sky Riders” / “We”). The Participant(s) is / are the person(s) listed on the Big Sky Riders booking form (“Participant(s)” / “You”).

b) Big Sky Riders reserves the right to decline any booking at their discretion. The Participant(s) are required to complete a Booking Form, sign our Booking Conditions and an Acknowledgment of Risk Form. These documents form the basis of your contract with Big Sky Riders. Please read them carefully. Once these documents have been signed and received and the Participant(s) deposit has been paid, we will issue you with a confirmation invoice and a contract is then made between Big Sky Riders and the Participant(s).

c) Variation of the terms of this contract is only valid if done so in writing and signed by both the Participant(s) and an authorised representative of Big Sky Riders. The contract and all matters arising from it are subject to English law and the exclusive jurisdiction of the English Courts. In the event that any of the provisions of this contract shall be determined by any Court to be invalid, unlawful or unenforceable to any extent then such provision shall to that extent be severed from the remaining provisions of the contract, which shall continue to be valid and enforceable.

 

2. Financial Protection

Big Sky Riders Ltd is a company committed to customer satisfaction and consumerfinancial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with “The Package Travel and Linked Travel Arrangements Regulations 2018” all passengers booking with Big Sky Riders Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Big Sky Riders Ltd. This insurance has been arranged by Towergate Chapman Stevens through Zurich Insurance PLC.

Claims: In the unlikely event of Insolvency, you must inform Towergate Chapman Stevens immediately on +44 (0) 1932 334140 or by email at tcs@towergate.co.uk. Please ensure you retain the booking confirmation as evidence of cover and value.

Policy exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights.If you have booked flights as part of your travel, you should ensure that the company you have booked with has the appropriate CAA/ATOL Bonds in place.

 

3. Payment

a) Payments may be made by cheque made payable to Big Sky Riders Limited, by electronic bank transfer or by credit or debit card.

b) A deposit of 20% of the full brochure price is required for each Participant booking a Tour.

c) The final balance is due eight weeks prior to the start date.

d) Should the Participant(s) balance not be paid on the due date, we reserve the right to cancel the Participant(s) reservation and no refund will be made. Should the Participant(s) make a booking less than three months prior to departure the full amount is due immediately.

e) Deposits and final payments paid are specific to the Tour booked and are non-refundable and non-transferable.

 

4. Pricing

Only the items specifically listed in the “What’s Included” in the Big Sky Riders brochure are included in the price. Therefore, for clarity, the following items are not part of the price and are an additional cost to the Participant(s), and do not form part of your contracted Tour with Big Sky Riders:

  • Return passenger airline flights to get to the start and from the finish point for each Tour or any internal flights required during the Tour.
  • Travel costs to and from the airport in the country of your residence.
  • Personal travel, accident and medical insurance.
  • Third party motorcycle insurance when riding your own motorcycle.
  • Entrance fees to sights and parks (except where stated), personal spending money, meals (except where stated), drinks, alcohol, tips, optional excursions or other extras.
  • Personal documentation (eg visas, passport), vaccinations, personal taxes, border crossing fees.
  • Motorcycle fuel, toll road fees, traffic fines and penalties issued by authorities.
  • Any other item not specifically included in the price.

 

5. Price Changes

Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable services, such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday, if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

 

6. Excursions

Excursions or other tours that you may choose to book or pay for while you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour, or for anything that happens during the course of its provision by the operator.

 

7. Accuracy

We endeavour to ensure that all the information and prices both on our website and in our brochures are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.

 

8. Nature of the Tours and Acceptance of Risk

Your booking is accepted on the understanding that you:

a) Are aware that the Tour in addition to the usual dangers and risks inherent has certain additional dangers and risks, some of which may include: physical exertion for which you may not be prepared; weather extremes subject to sudden unexpected change; remoteness from normal medical services; evacuation difficulties if you are injured.

b) Acknowledge that the enjoyment and excitement of adventure travel is derived in the part from the inherent risks incurred by riding a motorcycle through the less well developed countries listed on the itineraries and undertaking activities beyond the levels of safety normal at home or at work, and that these inherent risks contribute to such enjoyment and excitement and are the reason for your participation.

c) Acknowledge that the nature of this type of travel requires a considerable degree of flexibility and you must allow for alternatives, some of which may include: not arriving at the day’s final destination; having to take an alternative road / route; a change in hotel accommodation; the group assisting each other through an unforeseen challenge which delays our schedule. The decision of the Tour Leader is final in this and you agree to comply with such decision.

d) Understand that the route, schedules, itineraries, amenities and modes of transport may be subject to alternation without prior notice due to local circumstances or events, such as sickness, mechanical breakdown, flight cancellations, strikes, events emanating from political dispute, entry or order difficulties, climate and or other unpredictable or unforeseeable circumstances.

e) Acknowledge that the countries that we travel in are, for the most part, underdeveloped, both as far as basic infrastructure are concerned, and in the level of tourist amenities. Nor do they lend themselves to creature comforts. It is important to understand that even the most meticulously planned arrangements can, and do, go wrong. Conditions are such that there may be times of discomfort and delays, which are a way of life. Participants booking on a Tour implicitly accept the above.

f) Accept that you must be of a competent skill level to complete the Tour which you have booked. The level of riding difficulty will be clearly marked in our brochure/website to allow you to make an informed decision when booking. Nevertheless it is your responsibility to ensure you have sufficient riding skills (and the necessary license and equipment) to comfortably complete the Tour you have booked. If, in the Tour Leader’s reasonable opinion, you are not of a competent enough skill level to complete the Tour, you may be asked to travel in the support vehicle, until such a time as it is deemed suitable for you to resume riding, to ensure the safety of yourself and the other Participants. The Tour Leader’s decision in this regard shall be final.

g) Accept that you, your baggage and property travel entirely at their own risk, acknowledging that participating in an Tour means that certain risks will occur, including but not limited to the hazards of riding your own motorcycle, of travelling through mountain terrain at altitude, the forces of nature and the very limited medical facilities of some regions.

h) Realise that attitudes to safety are very different to those in Western Europe. Passenger seat belt regulations or minimum standards of vehicle maintenance or driving standards are not widely enforced. Hard hats, helmets, life jackets may not be provided for activities. You must accept all the consequences of such a different lifestyle, culture and attitudes, which may be adverse to your own well-being.

Nothing in these Booking Conditions does or is intended to exclude our liability for death or personal injury as a result of our negligence.

 

9. Itineraries

a) The itineraries and other details are published in good faith. The running times are estimates only and we will not be liable for any loss (howsoever caused) arising from the delay to operate services in accordance with published timings.

b) If any additional expenses are incurred by the Participant(s) through delays, accidents or disruption in planned itineraries because of force majeure, or are considered advisable by us, then these are borne by the Participant(s).

c) The Participant(s) accept that force majeure may prevent Big Sky Riders from supplying the Tour as described and Big Sky Riders shall have no liability in this regard.

d) No refund will be made for any unused services which are included in the Tour Price.

 

10. Tour Leader

Our Tours are run by a Tour Leader. The decision of the Tour Leader is final on all matters likely to affect the safety or well-being of any Participant, including the motorcycling competency of any Participant, any change in itinerary due to unforeseen circumstances or the removal of a Participant from the Tour. If you fail to comply with a decision made by the Tour Leader, or interfere with the well-being of the group, the Tour Leader may order you to leave the Tour immediately, with no right of refund. In such a circumstance, where a Participant is removed from the trip, Big Sky Riders accepts no responsibility for their return home or to the start point, or any other costs incurred therein.

 

11. The Participant(s) Responsibilities including Documentation

a) The Participant(s) must have in their possession during the Tour the following documents, which must be current and valid and are in respect of their vehicle and the Participant(s)

  • Passport, valid for six months after the end date of the trip.
  • Driving licence of the Participant(s) country of residence.
  • Vehicle registration document and / or title (where applicable)
  • Personal travel insurance, valid for touring on your motorcycle and appropriate for the capacity of the engine and covering personal accident, medical expenses, repatriation, loss and damage to personal effects. In the event that the Participant(s)
  • do not have suitable travel insurance, they will not be allowed to join the Tour.

b) It is the Participant’s responsibility to make all necessary arrangements to ensure compliance with visa requirements for each country, and we accept no responsibility whatsoever in the event that these matters are not dealt with prior to departure. Participants who are forced to curtail their participation due to incorrect, lack of or loss of necessary documents will not be refunded.

c) The Participant(s) accepts responsibility for obtaining all necessary travel information and documentation required for the Tour. Any information that we provide to the Participant(s) on such matters as permits, visas, vaccinations, climate, clothing, baggage, special equipment etc, whether done before the start or during the Tour, is given in good faith but without any responsibility whatsoever on the part of Big Sky Riders.

d) It is the Participant(s) responsibility to ensure that they seek professional medical advice before travelling and to take all necessary health precautions and preventative measures. The Participant(s) must inform us of any medical, physical, mental or other condition, which may affect the services provided on the Tour, including any condition which may arise en route.

e) In booking a Tour, the Participant(s) acknowledge that they are responsible for making themselves aware through their country’s Foreign Office, State Department warnings, advisers and other sources available to them, in regard to the safety of the countries and areas in which they will be travelling and to make their own decisions accordingly.

f) If Participant(s) provide their own motorcycle it must be suitable for the Tour itinerary. The Participant(s) are solely responsible for the condition of the motorcycle and that it is safe for use. Your motorcycle must be in good legal condition. In the event of a mechanical failure, all additional costs associated with the repair of the motorcycle are the responsibility of the Participant(s).

g) Participant(s) are responsible for the provision of their motorcycle rider equipment and kit and the wearing of a helmet is mandatory for all riding when on Tour.

h) Participant(s) are responsible for the use of the motorcycle (whether hired from a third party or using their own motorcycle) and how they ride it and they must conform to local laws and regulations. They are also responsible for any pillion passenger being carried. A road traffic accident that occurs to Participant(s) causing personal injury or death is not the responsibility of Big Sky Riders or the Tour Leader or support team, unless we are shown to have been legally negligent.

i) By signing the booking form, the Participant(s) agree to accept the authority and decisions of our Tour leader, employees, agents or suppliers during the Tour. Participants must follow any the instructions provided to them in the Tour Departure Handbook. If, in the opinion, of any of these people, your health or conduct appears to endanger the progress of the Tour you may be excluded from the whole or part of the Tour.

j) The Participant(s) must abide by all local laws and customs of the countries visited, including but not limited to motorcycle clothing and equipment, condition of their motorcycle, traffic regulations, the Participant(s) ability to ride the motorcycle and all other laws. In the event that the Participant(s) are stopped or held by the local authorities, the consequence of this remains the Participant(s) responsibility and we will not be able to unduly delay any part of the Tour. Big Sky Riders has the absolute discretion to order a Participant to leave the Tour if they are found contravening such laws and customs, or interfering (or is judged to have the potential to interfere) with the well-being of the group, other Participant(s) or themselves, or they are putting the progress of the Tour in jeopardy.

k) The Participant also expressly understands that they are under a duty to mitigate any risks to themselves as far as is practicable, by taking all reasonable steps to ensure their own safety whilst on the Tour.

l) We will not be able to assist the Participant(s) to the detriment of the other Participants of the Tour. The Participant(s) may rejoin the Tour at any time, provided they are fit to do so. Should a Participant leave a Tour prior to the end, for whatever reasons, no refund will be made.

m) The Participant(s) must be aware that we may take photographs, videos and films of the Participant(s) whilst on the Tour, of which we reserve the right to use such material for any advertising, brochures and video production, and other marketing uses (including footage for television) without obtaining further consent.

 

12. Conduct

We all want to have a good time so…

a) All Participants are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of our other guests or any third party or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking arrangements with us immediately.

b) In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other service immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other service will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party.

c) Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure from the hotel. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.

d) We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

 

13. Insurance

Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including cancellation charges, medical expenses and repatriation in the event of accident on your motorcycle or otherwise or illness and existing medical conditions. Your insurance must also cover you to undertake motorcycling activities and the associated risks. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

Should you not have medical insurance applicable to the type of motorcycle you are due to ride, then you will not be permitted to ride and no compensation will be due.

 

14. Motorcycle & Motorcycle Repairs

It is your responsibility to ensure you bring a suitable motorcycle with you for participation in the Tour.

a) You accept that you are responsible for the condition and maintenance of your motorcycle and any other such equipment you use on the Tour. Please note that whilst all reasonable efforts will be made by us to ensure the safe keeping of your motorcycle, we cannot be held responsible for any loss or damage to your motorcycle as a result of your participation in the Tour or otherwise.

b) Although there is a Support Vehicle on the Tour, you shall at all times remain responsible for the condition and maintenance of your own motorcycle and any other equipment you bring to or use on the Tour. Although the Big Sky Riders Support Crew can undertake certain repairs on your motorcycle, this is entirely at the discretion of the Tour Leader. Where repairs are undertaken by the Big Sky Riders Support Crew, this is done with your express consent, and you accept that these repairs are done in difficult circumstances with limited resources and equipment. Big Sky Riders gives no guarantee or warranty in respect of any maintenance or repairs carried out by the Big Sky Riders Support Crew at your request on your motorcycle or other equipment. Big Sky Riders will not be liable for any damage to your property as a result of any maintenance or repairs carried out by the Big Sky Riders Support Crew at your request on your motorcycle or other equipment.

c) Local dealerships or other motorcycle workshops are also available at certain intervals on the Tour but do not form part of the Tour or your contract with Big Sky Riders. Your contract for these repairs to your motorcycle is with the local dealership or workshop in question and Big Sky Riders cannot accept responsibility in this respect.

 

15. Disabilities and Medical Issues

a) We will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical issues or disability that may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate in the tour. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

b) You must be adequately fit to cover the distances and undertake the program set out in your itinerary. If it is felt that any Participant is not sufficiently fit, healthy, properly equipped or able to complete the Tour without affecting its safety, comfort or happy progress, the Tour Leader at any stage has the right to remove you from the Tour.

c) Medical Treatment: It is a condition of joining a Tour that in cases of emergency we have your authority to arrange any necessary medical or surgical treatments and to sign any required form of consent on your behalf.

 

16. Our Responsibilities

We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these booking conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you under our contract with you, as set out on your confirmation invoice, we will pay you reasonable compensation. The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we, or our supplier(s) have been negligent if you wish to make a claim against us.
We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

a) The act(s) and/or omission(s) of the person(s) affected;

b) The act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable;

c) Unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised;

or

d) An event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

We limit the amount of compensation we may have to pay you if we are found liable under this clause:
(a) loss of and/or damage to any luggage or personal possessions and money:
The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.

(b) Claims not falling under (a) above and which do not involve injury, illness or death:
The maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.

(c) Claims in respect of international travel by air, sea and rail, or any stay in a hotel: The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this contract.
We will not accept responsibility for services or facilities that do not form part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.

 

17. If we cancel your Tour

Commercial Viability: We reserve the right to cancel the Participant(s) booking if there are not sufficient numbers on the Tour to make it commercially viable. We will provide the Participant(s) with a minimum 56 days notice. In such circumstances the Participant(s) options are:

a) a full refund of all monies paid
b) transfer onto an alternative Tour (which may involve an additional payment or refund)
c) continue on original Tour, on payment of a supplement.

In all cases, this will be the only recompense you are due.

If the Tour is cancelled, Big Sky Riders will not be liable for additional costs or losses incurred by Participant(s) due to the cancellation of the Tour. This includes, but is not limited to, the cost of prepaid airline tickets, hotel reservations or car rental costs. Participants should not book such arrangements until they receive written notification from Big Sky Riders that the Tour will proceed as planned.

 

 18. If we amend your Tour

From time to time, we may have to make minor changes to the Tour, of which we are not obliged to inform the Participant(s) prior to departure. In the rare circumstances, where we need to make a significant change, we will notify the Participant(s) as soon as reasonably possible prior to departure. “Significant” changes are considered to be not visiting more than one of the main cities or highlights listed in the itinerary and all other changes are defined as minor changes. There may also be rare unforeseeable circumstances, which mean that the Tour has to be cancelled outright and we reserve the right to do so.
In the event of a significant change to the Tour, the Participant(s) have the following options:

a) where there is a significant change, continue the Tour as per the new details / itinerary
b) transfer to an alternative available Tour (which may involve an additional payment or refund)
c) a full refund of all monies paid

For significant changes or outright cancellation of Tours, with less than two (2) months notice, we will compensate the Participant(s) with the sum of £100 per Participant. No other claims for compensation or expenses will be considered. The Participant(s) will not be offered any compensation if we provide notification in excess of the timescales stated above. Please note: where accommodation with a higher price than the original accommodation is offered by us and accepted by you, the difference in price will be deducted from any compensation payable. In no case will we pay compensation if accommodation is offered by us and accepted by you with a higher price than that originally booked in the same location where no additional payment is made by you.

Very rarely, we may be forced by “force majeure” (see clause 23) to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.
If we become unable to provide a significant proportion of the services that you have booked with us after you have departed, we will make alternative arrangements for you at no extra charge.

 

19. If Participant(s) cancel

It is important that we protect the viability of the Tour to ensure that Participants who do not cancel are protected from lower numbers in the event others do cancel. Your Tour Deposit is non-refundable. Your final payment is due 8 weeks prior to departure. Once this amount has been paid, there is no refund if you then cancel with less than 56 days notice.

 

20. Transfer of Booking

If the Participant(s) are prevented from travelling for any reason, they may transfer the booking to another person, subject to written consent given by Big Sky Riders, provided that a minimum of three (3) months notice is given and the new Participant fulfils the necessary requirements to join the Tour, including but not limited to the completion and signing of a booking form and a release and waiver document, as well as payment of a £100 administration charge.
After having paid a deposit and / or final payments for a trip, if a Participant wishes to transfer to an alternative Tour for whatever reason, this is treated as a cancellation of the original Tour and a new booking for the alternative Tour. Any payments made are specific to a Tour and are non-refundable and non-transferable to another Tour.

 

21. Conditions of Suppliers

Many of the services that make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions that will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

 

22. Prompt Assistance in resort

If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

 

23. Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.

 

24. Complaints

We do our very best to ensure that your travel arrangements go according to plan.

If the Participant(s) have a complaint about the Tour, in the first instance the Participant(s) must inform the Tour leader so that remedial action can be taken if possible. Thereafter, the Participant(s) must make the complaint in writing within the first 30 days of the Tour finish date, sending it to: Big Sky Riders Ltd, 64 Millway Road, Andover, Hampshire, SP10 3AS. An email informing us of its posting should be sent to adam@bigskyriders.com. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.

 

I confirm that I have read and agree to the above Terms and Conditions on behalf of myself and all members of my party.

NAME (Block Capitals)
SIGNATURE
DATE
NAME OF TOUR BOOKED

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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